Frequently Asked Questions

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What is my order Status?

To view your order status, make order changes, or create a Return Merchandise Authorization (RMA), log in to your PREracing account and refer to your account panel.

Why is my order on hold?

While processing orders, our staff may experience situations that require additional information from you and/or the supplier that prevents us from completing the order process. This is usually a result of an incorrect shipping address, a discontinued item, or a back-ordered item. When orders are placed on hold, we will email or call you to resolve the issue. Please respond promptly so your order can be completed.

What happens if an item I ordered is not in stock?

If any portion of your order cannot be fulfilled, you will be notified via email or phone by a PREracing staff member. We will inform you which items are on backorder and will provide a new estimated fulfillment time along with any additional order information. You will have the option to modify or cancel the order at this time without any restocking fees. You may also exchange the back-ordered item for a comparable in-stock product.

How do I cancel my order?

Our staff works hard to get your products to you as soon as possible and we use all business hours to process and ship orders as efficiently as possible. If you need to cancel your order, please contact us immediately so you can avoid cancellation or restocking fees. However, if your order has been processed (but not shipped) prior to your communication, we will apply a 5% cancellation fee. If your order has been processed and shipped, a 35% restocking fee will be applied and any shipping costs incurred will not be refunded.

What if I see a product listed on at a lower price than I paid?

In order to keep up with market trends and provide the best possible price to our customers, we update our prices often. Because of this, will not make any price adjustments after an order has been processed. You may return the item(s) in question but please note that shipping charges will not be refunded and all return policies and conditions will be applied to your order.

Does price match other websites?

In most cases, will price-match according to the minimum advertising price set forth by the manufacturer. We do, however, maintain the right to deny any price match request for any reason. If you have a price match request, please contact us.

Does charge sales tax? will collect online sales tax where required by law. If your order qualifies for sales taxes, you will see a line item during the checkout process. If you feel sales taxes has been inaccurately calculated, please contact for additional support.