Frequently Asked Questions
What is my order Status?
To view your order status, make order changes, or create a Return Merchandise Authorization (RMA), log in to your PREracing account and refer to your account panel.
How do I know if an item is in stock?
PRE Racing monitors several warehouses in real-time. If an item is being actively monitored by our inventory systems, the quantity available will be shown on the product page above the Add to Wishlist button. However, if the quantity available drops to a low level, the live quantity will be unavailable. If you would like to confirm a stock quantity on a specific product, call or email PREracing.
What is the order procedure?
PREracing.com fulfills orders on a first-come, first-served basis. Once you place an order, your credit card is charged immediately and your order is placed in our system queue. You will receive email updates regarding the status of your order as it is prepared by our staff. Once your items ship, you will be sent a corresponding tracking number.
Why is my order on hold?
While processing orders, our staff may experience situations that require additional information from you and/or the supplier that prevents us from completing the order process. This is usually a result of an incorrect shipping address, a discontinued item, or a back-ordered item. When orders are placed on hold, we will email or call you to resolve the issue. Please respond promptly so your order can be completed.
What happens if an item I ordered is not in stock?
If any portion of your order cannot be fulfilled, you will be notified via email or phone by a PREracing staff member. We will inform you which items are on backorder and will provide a new estimated fulfillment time along with any additional order information. You will have the option to modify or cancel the order at this time without any restocking fees. You may also exchange the back-ordered item for a comparable in-stock product.
How do I cancel my order?
Our staff works hard to get your products to you as soon as possible and we use all business hours to process and ship orders as efficiently as possible. If you need to cancel your order, please contact us immediately so you can avoid cancellation or restocking fees. However, if your order has been processed (but not shipped) prior to your communication, we will apply a 5% cancellation fee. If your order has been processed and shipped, a 35% restocking fee will be applied and any shipping costs incurred will not be refunded.
What if I see a product listed on PREracing.com at a lower price than I paid?
In order to keep up with market trends and provide the best possible price to our customers, we update our prices often. Because of this, PREracing.com will not make any price adjustments after an order has been processed. You may return the item(s) in question but please note that shipping charges will not be refunded and all return policies and conditions will be applied to your order.
Does PREracing.com price match other websites?
In most cases, PREracing.com will price-match according to the minimum advertising price set forth by the manufacturer. We do, however, maintain the right to deny any price match request for any reason. If you have a price match request, please contact us.
Does PREracing.com charge sales tax?
PREracing.com will collect online sales tax where required by law. If your order qualifies for sales taxes, you will see a line item during the checkout process. If you feel sales taxes has been inaccurately calculated, please contact PREracing.com for additional support.
What does drop-shipping from the manufacturer mean?
If you receive an email from PREracing.com that states your product(s) is being drop-shipped from the manufacturer, this means the manufacturer is the only supplier for your product(s) and that your order is being shipped directly from their warehouse. Please plan an additional 1-2 days processing time when this occurs.
Why am I not getting emails from PREracing.com?
In some cases, your email provider may mark emails from PREracing.com as spam. Before contacting us, please check your spam folder. We also recommend adding preracing.com to your whitelist to receive all communications from us.