Our goal is to help you find the right product for your project. However, if your purchase doesn’t fit your needs or you are not completely satisfied with your purchase, please see the information below regarding our return policy.
To obtain an RMA, you may log in to your account page or email our staff at [email protected] . Once an RMA number is issued, repackage the item securely in its original packaging, include the RMA form inside the box, and ship your return as directed by our support team. If you would like a PREracing staff member to generate a shipping label for you, please contact us.
All items must be in new, unused condition with all original tags and labels attached, and include a Return Merchandise Authorization (RMA) from PREracing.com. All returns must be postmarked within thirty (30) days of the purchase date.
Please note, you will be responsible for all return shipping charges unless otherwise specified by PREracing support. We strongly recommend that you use a trackable method to mail your return.
A 35% restocking fee will be charged for all returns unless otherwise agreed upon by PREracing.com PRIOR to an RMA number being created.
Please allow at least five (5) days from the receipt of your item to process your return or exchange. Once we receive your return, we will inspect the condition of your item and initiate your refund or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. PREracing will notify you by phone or email when your return/refund has been processed.
What happens if my item proves defective after installation?
Please contact PREracing.com and speak directly with a staff member to explain your circumstance. We may ask you to provide additional information regarding your item’s defective status, which might include photos, video, or other means of evidence to support your claim. In some cases, you may be directed to the manufacturer for warranties, replacements, or returns.
If your item proves defective, we will initiate the RMA process and follow the return process as stated above.
What should I do if I received the wrong item?
Please contact PREracing.com and follow the standard return process procedures listed above. You will not be responsible for return shipping charges. You will, however, be required to return your item to PREracing.com before receiving any replacements or refunds.
What should I do if my shipment was delivered damaged?
Please contact PREracing.com to provide proof of the damaged product. Once we obtain satisfactory proof of the damage, we will issue an RMA and provide a return shipping label for the product. Once we receive the damaged package, we will authorize a replacement item be shipped to you.
Refunds on Shipping Charges
PREracing.com does not refund shipping charges. Please make sure to select the correct shipping carrier and timeline for your particular delivery situation (e.g. delivery to PO box, overnight delivery, etc). If the carrier cannot deliver your package based on the information you provided in your order, we will not be held responsible.
In the rare event PREracing.com makes a shipping error or misses a shipping deadline, we will refund the shipping charges. Please work with a staff member to resolve the situation.
If you return an item that originally qualified for free shipping, the shipping total will be subtracted from your final refund total.
Refused Orders / Non-Delivery
Refused or undeliverable orders that are returned to us will automatically be charged a 35% restocking fee, in addition to all freight charges incurred for the shipment by PREracing.com. We will waive the restocking fee if you pay additional shipping to deliver to a new or corrected address.
If you have any questions concerning our return policy, please contact us at: